Quality Assurance Supervisor

Mississauga, ON, Canada

Full Time

Operations and Supply Chain

Mid Level

Company Overview

National Logistics Services (NLS) is Canada’s leading retail logistics provider for global lifestyle brands, including apparel, footwear, accessories, and sporting goods. NLS’s well-established Canadian retail relationships, transportation partnerships, and infrastructure provide our internationally recognized clients with a significant advantage for reaching and serving consumers in Canada and beyond through wholesale, brick-and-mortar, and e-commerce channels.

Why work for NLS?

Our people are the driving force behind our culture, and we embrace our P.I.E.C.E values every day. At NLS, you can contribute new ideas and are empowered to do so. Joining Canada’s leading retail logistics provider can provide opportunities that you may have never considered. With our continued expansion into new markets and new supply chain capabilities, our future is one of growth and opportunity.

Purpose

The Quality Assurance Supervisor is accountable for leading and executing the client’s quality inspection and control processes for inbound orders and on-hand inventory within NLS. This role leads the client’s QA standards, manages daily inspection operations and communication workflows. In addition, the Supervisor is the primary liaison between the client’s QA stakeholders, Operations, and the Client Services teams. The Supervisor ensures compliance with our client’s standards and drives operational excellence through accurate reporting and continuous improvement initiatives.

Responsibilities

Lead and manage the quality control process for inbound POs in line with the client’s standards, providing oversight and guidance to the QA team
Conduct inspections of inbound purchase orders and perform ongoing inventory audits in accordance with AQL standards
Ensure timely and accurate entry of inspection results into the QC App for all orders
Serve as the primary liaison between client’s QA team, internal team members, and customer service for all quality-related matters
Lead ongoing quality audits of on-hand inventory, aligning with the U.S. DC processes to conduct daily/weekly audits
Complete physical audits (e.g., discoloration, crystals, workmanship defects, packaging integrity) and input results into the QC App
Communicate findings to client stakeholders and drive follow-up actions
Coordinate handling of product samples to verify product accuracy and support ad hoc quality checks as requested
Arrange shipment of requested samples of failed inventory to US and overseas partners as requested by QA team
Coordinate remediation/rework projects to include leading on-site repairs and coordinating shipment to an approved vendor and receiving returning remediated product
Build and maintain inspection guides, defect libraries, and calibration routines to keep team aligned
Complete administrative tasks as assigned by the client’s QA team, including reporting, documentation updates, and audit support
Regularly train, coach, and lead team members on inspection procedures, audit processes, and compliance requirements to ensure consistent defect identification
Maintain and update standard operating procedures (SOPs) to align with client’s QA standards

Qualifications

Minimum 3 years of quality assurance experience in warehousing, manufacturing, or supply chain environments preferably in footwear or apparel
Hands-on experience with inbound inspections, AQL-based sampling, non-conformance reporting, and inventory audit routines
Must be able to travel periodically to client’s U.S. DCs for training with the client’s QA team and implement learnings locally
Strong ability to interpret and enforce client quality standards and defect criteria
Strong leadership skills with the ability to oversee and support team activities
Proficient in Microsoft Excel, Power BI, and quality control applications
Excellent attention to detail, organizational skills, and communication abilities
Ability to make informed decisions on quality issues and manage multiple priorities in a fast-paced environment.

*This is a new position introduced to support current business requirements.
Salary Range: $50,000–$70,000 a year

Ready to bring your PIECE?

National Logistics Services (NLS) is Canada’s leading retail logistics provider for global lifestyle brands, including apparel, footwear, accessories, and sporting goods. NLS welcomes diversity in the workplace and encourages applications from all qualified individuals, including visible minorities, Aboriginal People, and persons with disabilities. NLS is committed to providing accommodation for people with disabilities. To request any accommodation you may require to participate in the recruitment process (including alternative formats of materials or accessible meeting rooms) contact Human Resources to discuss your needs.

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