Billing Administrator

Company Overview

National Logistics Services (NLS) is Canada’s leading retail logistics provider for global lifestyle brands, including apparel, footwear, accessories, and sporting goods. NLS’s well-established Canadian retail relationships, transportation partnerships, and infrastructure provide our internationally recognized clients with a significant advantage for reaching and serving consumers in Canada and beyond through wholesale, brick-and-mortar, and e-commerce channels.

Why work for NLS?

Our people are the driving force behind our culture, and we embrace our P.I.E.C.E values every day. At NLS, you can contribute new ideas and are empowered to do so. Joining Canada’s leading retail logistics provider can provide opportunities that you may have never considered. With our continued expansion into new markets and new supply chain capabilities, our future is one of growth and opportunity.

Purpose

This role ensures the timely and efficient invoicing of customer invoices and the auditing and approval of carrier invoices, P&L reporting for all in/out-bound transportation services provided by National Logistics Services. It is crucial to sustaining growth and profitability within the NLS Transport department that this role works facilitate optimum service to both our internal and external customers through the timely and accurate execution of billing administration. This role also supports the ability of the NLS Transport key stakeholders to assess our profitability and minimize our costs.

Responsibilities

• Responsible for generating the weekly, bi-weekly or monthly invoicing of all Transportation customers, utilizing report tools and data entry.
• Responsible for auditing and GL coding of all Transportation carrier/vendor invoices billed to NLS.
• Provide daily, weekly and monthly cost/revenue figures to the internal NLS Transport stakeholders (CSM & Director, Transport).
• Liaise with internal departments related to issues regarding transportation billing inquiries.
• Resolve questions, requests, and billing issues from internal or external parties in a prompt and courteous manner.
• Provide support to Customer Service, providing track & trace, and support to daily transportation service inquiries as required.
• Communicate client billing concerns or trends to the Client Solutions Manager of Transport for escalation and follow-up.
• Prepare and submit various reports as required for internal (NLS) and external (client) use.
• Liaison with Client Solutions Manager (CSM) and Manager, Ops (Transport) on all service/billing escalation issues.
• Communicate any requirements/requests outside the regular scope of business (outside carrier or client Service Agreements), and secure authorization from CSM and Manager, Ops (Transport) when responding to client.
• Participate in Customer Service Department meetings, internal Transport meetings, and client meetings as requested.
• Other duties as assigned by Manager.

Required Qualifications

• University Degree or College diploma is an asset
• Excellent communication skills both written and verbal
• 1-2 years of experience in an administrative role, accounts payables and receivables
• Excellent computer skills, advance working knowledge of Excel. 
• Well organized and strong attention to detail
• Strong time management and priority setting practices
• works well under deadlines
• Must be able to work independently as well as part of a team
• Able and willing to work overtime as required in order to meet time-sensitive service level standards.

National Logistics Services (NLS) is Canada’s leading retail logistics provider for global lifestyle brands, including apparel, footwear, accessories, and sporting goods. NLS welcomes diversity in the workplace and encourages applications from all qualified individuals, including visible minorities, Aboriginal People, and persons with disabilities. NLS is committed to providing accommodation for people with disabilities. To request any accommodation you may require to participate in the recruitment process (including alternative formats of materials or accessible meeting rooms) contact Human Resources to discuss your needs.